Shipping policy

SHIPPING POLICY

Last Updated: September 3, 2026

Welcome to KeaBabies! This Shipping Policy governs the shipment and delivery of any items purchased on keababies.com. This policy is jointly maintained by Keaworld LLC (USA) and Keaworld Pte Ltd (Singapore) (collectively referred to as "we," "us," or "our").

1. Shipping Destinations

We proudly ship to all regions within the United States of America (including all 50 states, Washington D.C., and APO/FPO addresses). At this moment, orders placed through keababies.com are restricted to delivery within the United States.

For international shipping requests outside of the United States, please monitor our regional platforms or contact our support team.

2. Processing Times

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended slightly during high-volume periods, holidays, or major promotional events.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer a mix of standard and expedited shipping modes across all US regions:

  • Standard Shipping: 3 - 5 business days
  • Expedited Shipping: 1 - 3 business days

Delivery delays can occasionally occur due to carrier issues, weather anomalies, or peak holiday logistics. We work closely with carriers like USPS, UPS, and FedEx to deliver your packages as quickly as possible.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number will typically become active within 24 to 48 hours of fulfillment.

You can monitor your package transit status using the link provided in the shipment email or by logging into your optional customer account on keababies.com.

5. Customs, Duties, and Taxes

Keaworld LLC is not responsible for any local state sales taxes, tariffs, or custom duties applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

6. Damaged, Lost, or Wrong Items Received

If you receive a damaged product or the wrong item entirely, please save all packaging materials and damaged goods before filing a claim. Reach out directly to our customer support within 7 days of delivery confirmation.

Please email us at ask@keababies.com with your order number and clear photographic proof so we can expedite a replacement or resolution for you.

7. Contact Information

If you have any questions or require support regarding your order fulfillment, please contact us:

Email: ask@keababies.com

United States Office:
Keaworld LLC
453 S Spring Street Ste 400 PMB1010
Los Angeles, CA 90013

Singapore Office:
Keaworld Pte Ltd
25 Ubi Rd 4, UBIX #03-04A
Singapore 408621