Refund policy

RETURN AND REFUND POLICY

Last Updated: September 3, 2026
Website: keababies.com

Thank you for shopping at keababies.com. This Return and Refund Policy governs all purchases made through our website, operated jointly by Keaworld LLC (USA) and Keaworld Pte Ltd (Singapore). We want you and your baby to love your purchase. If you are not entirely satisfied, we are here to help.

1. Returns window

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original, undamaged retail packaging.
  • A receipt, invoice, or proof of purchase must be provided with your request.

2. Return Process

To initiate a return, please contact our support team via email at ask@keababies.com. Please provide your order number, the name of the item(s) you wish to return, and the reason for the return.

Once our team approves your request, we will provide you with instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
  • Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, please email us immediately at ask@keababies.com with clear photos of the issue. In these cases, we will provide a pre-paid return shipping label and arrange a replacement or full refund at no extra cost to you.

4. Refunds

Once we receive your returned item at our warehouse, our team will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment online (e.g., credit card, PayPal, or Shopify Payments). You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5–10 business days).

5. Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Non-Returnable Items

Certain types of items cannot be returned for health, safety, or hygiene reasons, including:

  • Gift cards
  • Final sale items or promotional clearance items
  • Personal care or hygienic items that have been opened or unsealed

7. Contact Us

If you have any questions on how to return your item to us, please reach out to us at our primary email support:

Email: ask@keababies.com

Our corporate entities managing customer disputes and operations include:

United States Operations:
Keaworld LLC
453 S Spring Street Ste 400 PMB1010
Los Angeles, CA 90013

International Operations:
Keaworld Pte Ltd
25 Ubi Rd 4, UBIX #03-04A
Singapore 408621