We offer two shipping options, Standard Shipping and Express Shipping.
Standard Shipping takes 3-5 business days. Enjoy free USA shipping storewide.
Express Shipping takes 1-3 business days, with shipping rate will be automatically calculated upon checkout.
For shipping to Alaska, Hawaii, and Puerto Rico addresses, only Standard Shipping available and it takes 8-15 business days. Certain addresses aren’t eligible to receive shipments at all and an error message will appear at checkout.
Your satisfaction is important to us! Email us at ask@keababies.com with your order ID. More about our refund policy and warranty scheme, here:
KeaBabies 30-day return policy for any reasons in the form of product replacement or full refund. Kindly note that the products need to be returned in original condition, unwashed and unused.
KeaCare 365-day money-back warranty, a 365-days warranty against manufacturing flaws for all of our products, valid from the date of purchase.
Yes. Depending on where you are, you can purchase our products through Amazon. Our products are available on Amazon in Canada, United Kingdom, Germany, France, Italy, and Spain.
Simply email us at ask@keababies.com with your order ID for any questions about shipping status, and any other worries you might have. Our customer service team will be in touch within 24 hours. We are always glad to assist you.
We put our products under a range of stringet safety tests to ensure they adhere to the international safety standards. As a member of Baby Carrier Industry Alliance (BCIA), our award-winning KeaBabies wrap carrier has complied with BCIA’s safety standards. KeaWorld has also been awarded ISO 9001:2015 accreditation, an international standard that ensures product safety and quality; and Global Organic Textile Standards certification, an internationally recognized organic textile standard to ensure the company practices and product materials are sustainably sourced.
Your satisfaction is important to us! Email us at ask@keababies.com with your order ID. More about our refund policy and warranty scheme, here:
KeaBabies 30-day return policy for any reasons in the form of product replacement or full refund. Kindly note that the products need to be returned in original condition, unwashed and unused.
KeaCare 365-day money-back warranty, a 365-days warranty against manufacturing flaws for all of our products, valid from the date of purchase.
Register your new KeaBabies product to activate your KeaCare 365-day money-back warranty here for KeaBabies, and here for DrKea.
You can register your recalled product here.
Simply email us at ask@keababies.com with your order ID for any questions about shipping status, and any other worries you might have. Our customer service team will be in touch within 24 hours. We are always glad to assist you.
We welcome any parent, wherever you are, to join our supportive community. Please head to: https://www.facebook.com/groups/keababieslove/.
Our KeaCommunity is a safe space to connect with other parents, share your parenting ups and downs, and tune in to real-life tips and stories from other parents, too. We are better together!
Check out our product tutorial page here.
General Wash & Care Instructions:
Do not use fabric softener, bleach or detergent with brightener when washing your KeaBabies products.
KeaBabies Wrap Carrier
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean.
Bandana Bibs
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean.
Multi-Use Cover
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not dry clean. You may iron in low heat.
Bamboo Washcloths & Towels
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softener.
Bamboo Swaddle Blanket
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softener.
Toddler Pillow
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softener.
Diaper Bag Backpack & Changing Mat
Use a slightly damp cloth to wipe away spots. Hand wash only when necessary with mild detergent. Air dry.
We have created a few Instagram collaboration accounts to reach out to more content creators and influencers on a daily basis. Please refer to the list below for our official collaboration account list. If in doubt, please email our Social Media Influencer Outreach team at outreach@keababies.com to verify.
After we have sent you a collaboration request, should you decide to work with us, we will send you an official collaboration agreement to your email via HelloSign. Once you have read through the agreement, please e-sign and reply the email. We will send you a link to choose your free KeaBabies product(s) from us.
After we have acknowledged your signed collaboration agreement, we will process your product for shipping and you should receive the product(s) within 4-6 business days.
Upon receiving the product(s), you are required to send us your original, unfiltered photo/video and social media content within 2 weeks and post it once it is approved by us. Once we receive the original content and you have posted the content, you would have been considered to have completed the first collaboration project with KeaBabies.
We will consider second collaboration if you have created great content for us or if we have received positive response from your audience after your content has been posted on your social media handles.
Requirements
Must have a baby below age 2 years
At least 65% of USA female audience
Interest: Baby & Maternity
Photo Content: Beautiful lifestyle photos, flatlays or product staging photos
Video Content: High quality video or great video content
Platform Requirements
Instagram and Facebook
1. At least 10,000 followers
2. A minimum average of 200-300 likes per post
YouTube
1. At least 10,000 subscribers
2. A minimum average of 1000 video views per video
TikTok
1. At least 10,000 followers
2. A minimum average of 5000 video views per video
Blog
1. At least 3000 site views a month
2. Able to produce well-researched articles
3. Content created must be exclusively for KeaBabies
RewardStyle
1. At least 500 followers
2. A minimum average of 50-100 likes per post
We will send you a link for you to choose the free KeaBabies products from us after you have signed the collaboration agreement.
We are currently only accepting influencers from USA, Canada and United Kingdom. If you reside outside these countries, please drop us an email for our consideration.
After you have signed the collaboration agreement, we will send you a link to choose your free KeaBabies product and we will ask you to provide your shipping address. After we have acknowledged your signed collaboration agreement, we will process your product for shipping and you should receive the product(s) within 4-6 business days.
We would require you to ship back our product in its original packaging, in new unopened condition. You have to bear the return shipping cost of the product.
For damaged or used products, we would require you to pay the full price of the product. We will not consider any other future collaboration with you or accounts linked to you.
Please send an email to our Social Media Influencer Manager, Michelle at michelle@keababies.com if you have any questions.
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