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FREQUENTLY ASKED QUESTIONS (FAQS)
GENERAL QUESTIONS
Product Wash Care
Wash and Care Instructions
Do not use fabric softeners, bleach or detergents with brighteners when washing your KeaBabies products.
KeaBabies Wrap
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean.
Bandana Bibs
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean.
Multi-Use Cover
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not dry clean. You may iron in low heat.
Bamboo Washcloths
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softeners.
Bamboo Towels
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softeners.
Bamboo Swaddle Blanket
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softeners.
Toddler Pillow
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softeners.
Original Diaper Bag Backpack and Changing Mat
We recommend spot cleaning. Hand wash only when necessary with mild detergent. Air dry.
Bath Toy Organizer
Machine wash in cold. Air Dry. Do not bleach. Do not iron. Do not dry clean. Do not use fabric softeners.
Where do I join the KeaBabies Love Community?
Join our KeaBabies Love Facebook Community to learn new tips and share your first-hand experiences with new moms and dads like yourself!
Go to www.keababies.com/love to join now!
PRODUCT INSTRUCTIONS
How do I claim my free gift from KeaBabies for my purchase?
Follow the below steps to claim.
1. Go to www.keababies.com/vip to register your email.
2. Join our KeaBabies Love Facebook Community.
3. Follow us on Instagram, @keababies
SHIPPING AND RETURNS
What are the shipping options?
Currently, we are only shipping to USA. Join our mailing list to get updates on International shipping.
Standard Shipping: 4-5 Business Days
Express Shipping: 2 Business Days
Priority Shipping: 1-2 Business Days
Can I exchange/return my purchase?
Any item that has been used, washed, or altered will not be accepted for any return or exchange. Promotional/sale items once processed are final (no returns, exchanges or cancellations).
Please allow 3-5 business days for your return request to be processed.
KEACARE 365 PROMISE
How do I claim the warranty?
Send an email to ask@keababies.com with your order ID and photos of the product for exchange.
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