All KeaWorld products are covered by KeaCare 365 Warranty, a 365 days warranty from date of purchase.

How to register? 

How to claim?
Send an email to with the following details.  
Order ID and photos of the product for exchange
Your satisfaction is our priority! We will do whatever it takes to ensure a pleasant shopping experience with us!
Feedback on your shopping experience?
Our emails are attended by our dedicated team of customer experience officer, simply drop us an email at if you'd like to encourage us or if you've had a bad experience. We'd like to make things right for you. We look forward to hearing from you!